The email read:Īnd then continued with a series of links for different issues. About 8 days later, I got a response entitled "Thanks for getting in touch". Has anyone else had this - is it just a generic holding email before BA actually replies to my complaint, or should I respond asking them to actually look into my complaint? Any service recovery gesture has also appeared in my BAEC account instantly. When I've raised complaints previously, the response has come from a named person and although often somewhat missing the point, they did at least seem to have read my complaint. I also haven't received the 5000 Avios they've promised. The email doesn't address my complaint or even attempt to resolve it. Alternatively, you can find more help on our Contacts and FAQs page, where you may also find our Chatbot function useful.And then continued with a series of links for different issues. You can exchange Avios for flights, upgrades, hotels or car hire – please see ba.com/avios for more information.īelow we’ve listed out some of our most common topics for queries, to help you get to the right place. We’ve added 5000 Avios to your Executive Club account and we hope this goes some way towards making up for your experience. We apologise for the time it has taken to get back to you and thank you for your patience. We understand why you needed to get in touch. Thank you for taking the time to contact us.
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